What is Trezor® Suite?
Trezor® Suite is the official desktop and web companion app for your Trezor® hardware wallet. It provides a single interface to manage cryptocurrencies, sign transactions with your device, and interact with integrations. Whether you use a Model T or One, Suite combines portfolio overview, send/receive flows, and device management — while keeping private keys safely stored on your hardware.
Download & install
To get started, visit trezor.io/start and choose the Trezor® Suite App for your OS. Many modern setups require Trezor® Bridge — a small helper that allows your browser or the Suite app to communicate with the USB device.
Trezor® Login & common issues
Trezor® Suite does not store your seed — instead you unlock the Suite UI by connecting your device and confirming a PIN on the hardware. If you see “Unable to login” or “Trezor® Suite App not working”, check: USB connection, cable quality, Bridge installation, and that your device firmware is up to date. If Suite can't verify your wallet, always confirm on the physical device screen.
Troubleshooting quick checklist
- Confirm cable and USB port (data-capable cable, not charge-only).
- Install / reinstall Trezor® Bridge and restart browser or app.
- Unlock the device on its screen — never enter seed into a computer.
- If error “Connecting Trezor® account” persists, try a different computer or OS user account.
- Check Trezor® Help Center for device-specific error codes and firmware notes.
Account recovery & 2FA
If you lose access to your Trezor® device, account recovery uses your recovery seed (the 12/18/24-word phrase) with another compatible wallet. Trezor® itself does not offer password reset or 2FA reset that bypasses the seed — if you mean third-party 2FA linked to an exchange, reset must be performed on that service. For any “Trezor® 2fa reset” prompt, follow the third-party provider instructions and never reveal your recovery phrase.
When to contact support
If you encounter unresolvable errors — repeated “Can't verify Trezor® wallet”, unknown firmware prompts, or suspected tampering — visit the Trezor® Help Center via trezor.io/start for step-by-step diagnostics and official support channels.
Frequently Asked Questions
- 1. Where do I download Trezor® Suite and Bridge?
- Use the official start page at trezor.io/start to download the Suite app and Trezor® Bridge for your operating system.
- 2. Why won't Suite detect my device?
- Common causes: faulty cable, blocked USB drivers, or missing Bridge. Try a different cable/port and reinstall Bridge.
- 3. How do I recover my account if I lost my device?
- Use your recovery seed with a compatible wallet. The seed is the only backup — Trezor® cannot restore it for you.
- 4. Is Suite storing my seed or private keys?
- No. Private keys remain on the hardware device. Suite is an interface that requests signatures; confirmations happen on the device screen.
- 5. What should I do if Trezor® Suite App is not working?
- Reinstall Suite and Bridge, reboot, try another computer, and consult the Help Center for firmware-specific fixes.
- 6. Who do I contact for urgent security issues?
- Open the Trezor® Help Center from trezor.io/start to access official support and security advisories.